We are really sorry if you are encountering a bug! We will do our best to help you, so please follow these instructions:
1. If you can still access the game, please send us your bug report using the in-game support chat
. You can find it from Settings/Support. When you send us a message there, we can easily see your Player ID and other relevant info that can help us fix the problem
2. If you CAN'T access the game (for example, the game crashes when starting), please send us a message here, or to firstname.lastname@example.org. In this case, please provide us the following info:
Bug report template
- The device you are playing the game with, for example iPhone 5, or iPad 2.Game version:
- You can find the version number of the game from your Device app settings.Player name AND id:
- Please tell us your Player name exactly as it is written, and if you can remember, the player ID that can be found next to your name in the settings. It starts with a @.Situation:
- In which situation did the issue or bug occur (during a level, in the editor, in the
- Please give a clear description of what happened.
NOTE: If the game crashes
, try to take a screenshot of the crash screen before you restart the app. Screenshots in general can help us better understand the problem you are experiencing, so you feel free to use them with your bug reports.