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Ad bugs

So ads have been working waaaaay better since the tournaments update but I'm still having issues with the double up video. So I get a mega coin run and score 2k coins. Of course I want to double up! But what happens a lot is it will pull up a black screen like it's about to play an ad but then it drops back down and I cant try to watch another video cuse the button is gone. Maybe guarante the button will stay until a video has actually been watched?

Comments

  • Hi, we are currently looking into this black screen after videos. Are you using an apple device? If so, can you tell us what iOS version you have?
    --- Barb

    Have a question? Check our FAQ's!
    https://traplightgames.helpshift.com
  • Hey @Barb I get this too. iOS 10.3.1 is my version.
    paradisoband.com/
  • I have only been given 3 or 4 ads all day (last 20 hours or so). I am on android
  • ok, yes we are noticing that the black screen has been mostly on iOS 10.3.1
    Our QA guy has been testing ad after ad for hours and he can't replicate the problem yet. We have a device exactly as one of the people that have reported it. Sometimes it's just that an ad from a network has it's on problem and every game that is shown that ad gets to suffer from it. But we are still on it. Trying to figure what's going on.

    Has anyone noticed that it happens only if you quit the game while watching an ad?
    --- Barb

    Have a question? Check our FAQ's!
    https://traplightgames.helpshift.com
  • No, it happens all the time. You watch an ad, it goes black and then you have to exit the game and go back into it. It then spins and you get the chest.
    paradisoband.com/
  • edited April 29
    im on iOS 10.3.1 as well and I have problems with the double up video starting with a black screen and going away after one second so it doesn't give the coins or let me press the button again or the spin video not even showing up or only able to use it for only one level and then I have to restart the game or phone for them to come back up sometimes
  • edited April 29
    The black screen after a video played isn't a problem cuse I press the home button and go back to the game and its fine. @Barb super appreciate all the hard work!
  • And we appreciate everything that you tell us! All these things are super important for us and can help us find the problems much more quickly. Our QA programmer can't stand watching ads anymore because he has been doing it for hours now without being able to replicate the problem. But we are still on it!
    --- Barb

    Have a question? Check our FAQ's!
    https://traplightgames.helpshift.com
  • Just wanted to let you know that this issue has started up again for me.

    Once I have watched an ad, the screen goes blank and I have to exit the game and go back in for the reward to appear.

    Just thought it would be good to give you a heads up, and to see if this has returned for anybody else too.
    paradisoband.com/
  • Hey Bruce, we haven't changed anything on the Ads code. But we have noticed that sometimes, an Ad from a particular provider might cause problems with certain devices. As every country/territory has different ad campaigns targeted by different companies, it has been impossible for us to track down the exact ad, as very often the campaigns shown in Finland are very different from anywhere else.

    What we do is send a report to the Provider about the ad and hope they either fix it, or ban it. So if you can see any indication of what ad provider or what kind of ad it is, please let us know so we can report it!
    --- Barb

    Have a question? Check our FAQ's!
    https://traplightgames.helpshift.com
  • Thanks @Barb - I'll keep a note of which ones are causing the issues and let you know.
    paradisoband.com/
  • First one: Walking war robots.
    paradisoband.com/
  • Another one: Goldie's Millions
    paradisoband.com/
  • Another one: idol heroes
    paradisoband.com/
  • So far the one that I couldn't find was Goldie's Millions. The other two i have tracked down.
    --- Barb

    Have a question? Check our FAQ's!
    https://traplightgames.helpshift.com
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