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Connection error on startup (ios 8)

nocnoc
edited August 6 in Feedback
When I start app,
On menu screen, new window opens and says:
Connection error
Purchase verification failed user74739958......
There is only "retry" button.
I cant pass this screen so can not play game!!!

Answers

  • Can not play game !!!!
  • edited August 6
    Restart your device. Then make sure you are connected to good WiFi (home wireless network)/ data network, or restart network by entering password in again.
    Or try disabling Virtual Private Network (VPN) if your VPN is enabled. Try now. @noc Hope it works!
    Follow me on BBR:

    SIMRANJEET L. @c5ueo

    !!Create, Race and Mega Like!!
    https://plus.google.com/u/0/communities/117450358425415387412
  • @noc update your device.
    Eat My Dust, packid851
    Yes, that is my Big Bang Racing username
  • > @Simranjeet9_ said:
    > Restart your device. Then make sure you are connected to good WiFi (home wireless network)/ data network, or restart network by entering password in again.
    > Or try disabling Virtual Private Network (VPN) if your VPN is enabled. Try now. @noc Hope it works!


    Restarted - respring- conncected to home wifi/ 3G - restarted home wifi- forget iphone home wifi- reenter home wifi password - there is no vpn on iphone or home wifi.

    Sometimes i can play with 3g. But now both 3g or wifi doesnt work on ONLY this game.
    It starts and a new window opens and says
    - purchase verification failed. Player 758583958.....

    Please help
    I cant add screenshot here
  • @noc message Seppo on his profile on this forum about this don't worry :)
    Follow me on BBR:

    SIMRANJEET L. @c5ueo

    !!Create, Race and Mega Like!!
    https://plus.google.com/u/0/communities/117450358425415387412
  • Thanks. I wrote to Seppo.
    Waitin for reply.
  • edited August 15
    Hi Noc,

    Can you please let us know what your exact username is in game, and if you are member of any team (and if yes, which team)? There are quite a few "Noc" usernames in the game, and we have trouble identifying which one is your account. Once we can track down your account, we can dig deeper to fix the problems.

    Also, if you can say which device you are using to play the game (iPhone/Galaxy/iPad/Nexus/etc), it will help us solve this faster!
  • Hi Seppo
    Im using with iphone.
    Profile name is "Ploxy clopsy"
    Team is
    "Big bang"
  • edited 11:10AM
    Thanks for the additional info, Noc. Our support team is solving this, they will be in contact with you!
  • Ok. I m waiting. Thanks
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